Frequently Asked Questions
Lock-Box.io provides a simple and secure way to send and request files:
Upload a file, enter the recipient's email, and we'll send them a secure download link.
Request a specific file from someone - they'll receive an email with a secure upload link.
Step 1: Choose to send or request a file
Step 2: Enter the required information (names, emails)
Step 3: For sending: upload your file. For requests: the recipient receives an upload link
Step 4: Recipients get an email with a secure download/upload link
Yes! Security is our top priority:
All files are stored on Amazon Web Services (AWS) in the US-East region. Our infrastructure uses:
The maximum file size is 100MB per transfer. This limit ensures fast uploads and reliable delivery for most common file types.
We support most common file types including:
Documents: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, TXT, CSV
Archives: ZIP, RAR, 7Z
Images: JPG, JPEG, PNG, GIF
Videos: MP4, MOV, AVI
Files are automatically deleted after 30 days of inactivity. This ensures your data doesn't accumulate indefinitely and helps maintain security.
Yes! Lock-Box.io is currently free to use. We're providing this service to make secure file sharing accessible to everyone.
If you have any questions or need support, please contact us at:
Email: support@lock-box.io